Returns & Refunds
Exchanges are accepted before a candle is burned in the event that the candle has a noticeable defect, ie: broken wick, chipped glass. Please send a photo of the damaged product to email@example.com and we'll work with you to find the best solution.
In the event that a candle was damaged during transit of your order, please send a photo of the damaged product to firstname.lastname@example.org and the damaged items will be replaced at no cost to the buyer, ASAP.
Returns/exchanges are not applicable after a candle has been burned.
General exchanges and returns are not accepted due to the nature of the candle making process. Every candle is handmade to order, therefore, inventory is closely managed and replaced as products are sold.
Processing & Shipping
Orders are processed and shipped within 10-12 business days. Most orders are shipped via USPS. First Class is used for anything weighing under one pound. A shipping and tracking confirmation e-mail will be sent you upon shipment.
Be sure to double check the shipping address on your order. In the event that your package is sent back as "Return to sender" due to an incorrect address, the customer will incur the reshipment fee before the package is sent to the correct address.
In the event that an order is misplaced by the USPS due to an incorrect shipping address, a missing package claim must be made on the USPS.com website. If the claim is not approved, Soy Much Brighter Candle Co. is not responsible for replacing the order.
In the event that the USPS misplaces a package that did include the correct shipping address, a claim should be made on the USPS.com website. If the claim is not approved, we can work together to figure out a solution.
Custom handwritten gift messages are available! Add a customized message on the notes section of the order to be included with the shipment. Be sure to include the names for the "TO" and "FROM."