Returns & Refunds
Exchanges are accepted before a candle is burned in the event that the candle has a noticeable defect. Returns/exchanges are not applicable after a candle has been burned. Shipment costs of exchanges or returns will be incurred by the buyer. Exchanges can be made If any damage was incurred during the shipment of your order, please send an e-mail to bebright @ soymuchbrighter.com ASAP and the damaged items will be replaced at no cost to the buyer.
Processing & Shipping
Orders are processed and shipped within 10-12 business days. Most orders are shipped via USPS. First Class is used for anything weighing under one pound. A shipping and tracking confirmation e-mail will be sent you upon shipment.
Be sure to double check the shipping address on your order. In the event that your package is sent back as "Return to sender" due to an incorrect address, the customer will incur the reshipment fee before the package is sent to the correct address.
In the event that and order is misplaced by the USPS due to an incorrect shipping address, a missing package claim must be made on the USPS.com website. If the claim is not approved, Soy Much Brighter Candle Co. is not responsible for replacing the order.
In the event that the USPS misplaces a package that did include the correct shipping address, a claim should be made on the USPS.com website. If the claim is not approved, we can work together to figure out a solution.
Custom handwritten gift messages are available! Add a customized message on the notes section of the order to be included with the shipment. Be sure to include the names for the "TO" and "FROM."