Frequently asked questions
When will my order ship?
Our processing time is currently 7-10 business days. Once the order ships via USPS, you'll receive a tracking number. You can use the tracking number to follow your order from our shop to your door.
What are the candles made of?
We use 100% soy wax that's made right here in the US. We scent the candles with a fragrance + essential oil blend that's phthalate-free. Everything we use is vegan, cruelty-free and as sustainable as possible. Check our our sustainability promise at the bottom of the home page to learn more!
Our candle scent blends are all custom blended by our head candle maker. You won't find our scents anywhere else!
Can I send back my empty candle jars?
Yes! They must be cleaned of all wax, wick, AND the label must be completely removed from the glass. Send an email to firstname.lastname@example.org to learn more about our recycling program.
What is a wooden wick?
Wooden wicks are a newer type of wick in the candle world. They are sourced from organic, native hardwood. Woodwicks burn slower than cotton wicks and ours crackle while burning. They have utility and ambiance!
Sometimes wooden wicks can be trickier to navigate than cotton wicks. They need to be trimmed to 1/8th of an inch before each burn to ensure the proper burn experience. If you ever have any questions or issues with the wick or candles in general, shoot us an email!